Shipping policy

🚚 Shipping Policy – The Melorie

1. Shipping Coverage

We ship worldwide.

Orders are processed and shipped from our fulfillment centers to the address provided by the customer at the time of purchase.

It is the customer’s responsibility to ensure that the shipping address is correct and complete.

2. Order Processing Time

All orders require a processing time of 2 to 4 business days (Monday to Friday, excluding public holidays).

During this period:

  • The order is verified.

  • The product is prepared.

  • Shipping logistics are arranged.

Processing times may be extended during periods of high demand, special promotions, or exceptional circumstances.

3. Shipping Time

Once the order has been shipped, the estimated delivery time is up to 9 business days, depending on the destination country and the shipping carrier.

The total estimated delivery time is:

Up to 12 business days (3 business days for processing + up to 9 business days for transportation).

The delivery times provided are estimates and do not constitute a contractual guarantee of delivery on a specific date.

4. Delivery Delays

We are not responsible for delays resulting from:

  • Customs procedures.

  • Detention by local authorities.

  • Issues with the shipping carrier.

  • Force majeure circumstances (strikes, natural disasters, conflicts, etc.).

However, customers may exercise their rights under applicable law if the order is not delivered within a maximum period of 30 calendar days from the date of purchase (in accordance with European consumer regulations).

5. Customs, Duties, and International Taxes

For shipments outside the country of origin of the order, the following charges may apply:

  • Import taxes.

  • Customs duties.

  • Local fees.

These costs are the sole responsibility of the customer and are not included in the product price or shipping costs, unless expressly stated otherwise.

6. Order Tracking

Once the order has been shipped, the customer will receive an email containing tracking information, when available.

7. Incorrect Address or Failed Delivery Attempts

If the order cannot be delivered due to:

  • An incorrect address provided by the customer.

  • Repeated absence from the delivery address.

  • Failure to collect the package from the designated pickup point.

The customer will be responsible for any reshipping costs.

8. Order Marked as Delivered

If the shipping carrier confirms delivery to the address provided, the order will be considered delivered.

In the event of an issue, the customer must contact us within a maximum of 48 hours from the delivery notification.

9. Contact

For any questions regarding shipping, you can contact us at:

📧 group.alvona@gmail.com